Delete your account

This page describes how to delete your account and your personal data in Traqeo, the training app from TRNX Venture AB. Deletion is permanent and cannot be undone — your training history, your plans and your settings will be gone.

Option 1 — delete directly in the app

• Open Traqeo and go to Settings → Account.
• Choose Delete account and confirm by typing DELETE.
• The account is deleted immediately and you are signed out.

If you want to keep a copy of your data, tap Email my data under Account before you delete — it will be sent as a JSON file to your email address.

Option 2 — without access to the app

Have you uninstalled the app, or can’t you get into your account? Email hej@traqeo.se from the email address the account is registered to and say that you want to delete your account. We will confirm and carry out the deletion without undue delay, and within 30 days at the latest.

What is deleted — and what is kept

• Deleted: all your personal data — account, profile, training history, health data, generated plans and links to connected services — is permanently removed within 30 days, including from backups.
• Kept: your purchases (Race Passes, Flex weeks and goal guarantee claims) without any link to you — no name, no email, only order number, product, amount and date — for 3 years and 2 months (Flex weeks 1 year and 2 months), so that we can handle complaints and disputes. Accounting records are kept for as long as the Swedish Bookkeeping Act requires (normally seven years). A limited security and operations log may be kept for a shorter time to prevent abuse and errors.
• Flex: if you bought Flex on Google Play, we cancel it when you delete your account, so nothing more is charged. If you bought it in the App Store, deleting the account does not cancel it — turn off renewal in the App Store first.

More about your rights and how we process personal data is in our privacy policy.